Customer Service

We want you to be completely happy with your Liu Wine experience!

Please contact us for classes, events, and import/export inquiries.

Business hours

Our normal business hours are 9:00 am to 6:00 pm (Pacific Standard Time) Monday through Friday.

For Asia clients:Please contact us during our normal business hours, or e-mail us at info@LiuWine.com to schedule a telephone consultation. We understand there is a 15 hour difference between US and Asia countries.

Events and hours: Events and active hours are based on the needs of our clients and Liu Wine. Arrangements can be made at any time.

Emergency: if you have an emergency, we are happy to help you at our business after-hours contact site. Don’t worry: we’ll be there for you!

Returns (Damaged Merchandise)

Please contact us by telephone prior to return a purchase, so that we can provide you with proper return information. For Asia clients: Please e-mail us to schedule a tele - meeting to help you.

Security Policy

We understand your concerns about online security. Because we share those concerns, we work diligently to keep our site an absolutely secure environment in which to do business with confidence. Our website offers you the highest level of convenience and trustworthiness.

Chinese language assistant

We have staff speakers and writers in both native Mandarin and English, so you can contact us in both languages by email or phone: We’ll be happy to assistant you.

We hope you’ll contact us with your questions, comments or concerns.

Thank you!